About Slash

Slash is the premier banking platform for businesses with complex issuing needs. Our all-in-one virtual card and banking solution helps high-spend businesses simplify their workflows, streamline their operation and monetize their card-spend. We’re one of the fastest growing fintechs in the world and we power over a billion dollars a year in business purchasing across a number of industries. Slash is headquartered in San Francisco, and has a strong preference for in-person culture.

Our investors include NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid.

About the role

As our Product Operations Lead at Slash, you'll be the critical bridge between our product, engineering, and customer-facing teams. This role combines strategic thinking with hands-on execution to ensure our operations run smoothly while maintaining high customer satisfaction. You'll own key operational metrics and build scalable processes that enable our rapid growth.

What you'll be doing:

• Lead and optimize our customer onboarding process, working closely with compliance, banking partners, and internal teams

• Own and drive key operational KPIs including onboarding timelines, response times, and dispute resolution metrics

• Build and manage a high-performing customer support team through hiring, training, and process improvement

• Create and maintain comprehensive support documentation and training materials

• Build internal dashboards and reporting systems to monitor team performance and identify optimization opportunities

• Collaborate with product and engineering teams to relay customer feedback and shape product roadmap

• Develop and maintain standard operating procedures for various customer-facing processes

• Create and optimize email sequences and customer communication templates

We're looking for someone who:

• Is a true hungry generalist. There is a lot of work to be done and you have to be comfortable wearing multiple hats

• Knows SQL

• Has 4+ years of experience in operations, product, or customer success roles

• Demonstrates strong project management skills and ability to drive multiple initiatives simultaneously

• Shows excellent written and verbal communication skills

• Has experience building and leading customer-facing teams

• Brings strong analytical skills and data-driven decision making

• Is technically savvy with experience using operational tools (Retool, etc.)

• Can balance competing priorities while maintaining high attention to detail

Bonus points for:

• Previous experience with compliance and regulatory requirements

• Background in process automation and workflow optimization

• Track record of scaling support operations in a high-growth environment

• Experience with KPI tracking and metrics-based team management

What's in it for You:

• Opportunity for high growth

• High autonomy + ownership culture

• Competitive pay + equity package

• Unlimited PTO, Health, Vision, and Dental coverage