Customer Success Agent
- Customer & Community
- Remote friendly
2022-04-07 18:11:23 UTC
Our mission at Slash is to help millions of professional resellers — solo entrepreneurs who buy and sell exclusive items for a living — make more money and take back their time. Still in beta, thousands of sellers use our capital and virtual cards to buy millions of dollars worth of profitable inventory every month.
It's a very unique time to join us. We proved a huge demand for what we're building (potential users badger us for access every day, and actual users are regularly offered hundreds of dollars for their access codes), and it’s early enough that you’ll have a huge impact and get a big part of the upside.
Slash is backed by NEA, Stanford University, and the founders of Tinder and Plaid.
What you’ll be doing
Support subscribers with general questions, technical concerns, and subscription requests
Work with product and business teams to incorporate customer feedback in order to constantly improve our product
Organize and execute your inbox, tasks, and objectives with our internal tool stack
Diligently follow through with proper documentation after handling customer concerns
Work and effectively communicate in a dynamic and fast moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
We’re looking for someone who
Has excellent written and verbal communication
Wants to learn and get better every day
Is not afraid of ambiguity and exercises excellent judgment
Desire to work in a fast-paced environment, continuously grow, and master your craft
Alignment with Slash’s core mission of helping our customers make more money
Bonus points for
Familiarity with customer communication tools (Intercom, CRM, Analytics tools)
Passion for, or curiosity to learn, financial technology